Among the most important international standards that the company follows in order to ensure quality:
Satisfaction and customer expectations
Achieve a high degree of satisfaction with the Foundation›s customers.
Knowing that the client is the most important axis and the nucleus of the Foundation›s efforts.
Study the changes that may occur in the customers› tastes and needs.
Establishing an information system that aims to know the extent of customer satisfaction with the organization›s work.
Creating a business climate and corporate culture
It is represented by the extent to which the rules and procedures are respected at work.
Prepare the psychological side of the entire institution.
To understand and accept the concepts of total quality management, and the extent of the staff›s interest in the customer›s internal satisfaction.
Measuring performance for productivity and quality
The existence of a system with accurate statistical methods; to determine the level of success in productivity and quality once and for all.
Effective management of human resources
This is done by activating the appointment, selection, performance appraisal system, and merging all human resources into one team; to improve the organization›s performance.
Continuing education and training
This is done through establishment of training programs that include all staff of the institution. With the aim of developing skills; to match the business of the institution.
Adopting appropriate leadership styles
That is by following a work style with the team spirit, and the work organized among all the team members.
Establishing an information system: It is represented by an information system that aims to continuously monitor all operations within the company, provide the necessary information, and analyze it.
Since the company follows these procedures in all areas of work, the company has obtained a certificate (ISO90001), and always strives for the best to achieve more improvement in productivity, quality, and customer satisfaction.